a professional fundraising consultancy for the non-profit sector

Long Term Support

Finding people to donate to your charity can be challenging, but how do you retain their ongoing support? At Future Fundraising we recognise that the retention of donors is just as important as their initial recruitment. We offer a number of tailored services to keep people giving on a long term basis.

Our whole approach is based around turning donors into long-term supporters. All points of contact between the member of the public and your charity are vital. We can help you deliver fast, responsive & personalised communication with your donors.

You will find that our retention management program goes a long way towards minimising donor attrition, resulting in your charity achieving significantly more value from its fundraising activities.

Retention Services

At Future Fundraising we fully appreciate the effect that attrition has on income. A simple reduction in attrition in the first three months of a campaign produces a remarkable increase in charitable income. We have developed a package of retention services that is proving to have a significant impact on attrition:

• recording of your paid, unpaid and cancellation files, within our customised software.
• 1^st payment acknowledgement via sms, phone or mail.
• all cancelled donors are contacted by us, within a few days of the donor not making a payment.
• full, monthly reconciliation of all paid/unpaid & cancellation files, with all unaccounted for donors flagged and reported, with outline of the problem & the resolution.
• attrition data is reported out to you, revealing all-important trends and underlying root causes/solutions.

We offer a number of bespoke services around donor stewardship and can help you to create or enhance your existing strategy. For more information about these services, please contact Rupert or Amy on the office number.